Privacy Policy

SoulStay is a serviced accommodation provider based in Milan, Italy. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

In general, we collect technical user data on our website. This encompasses electronic identifiers such as the IP address and insights on your activity on our site. For an in-depth understanding, refer to the 'Cookies' section.

 

When you make a booking with us, our Company may collect the following data:

  • Complete name and title
  • Original identification documents, such as passports or driving licenses
  • Residential address
  • Contact number(s)
  • Email address(es)
  • Date of birth
  • Gender
  • Nationality
  • Associated company details, if any
  • Records of your past bookings or stays with SoulStay
  • Room preferences
  • Details about other occupants accompanying you, such as the number of adults and children
  • Travel plans, inclusive of vehicle registration if relevant
  • Specifics of the payment method utilized, including card type, expiry, and the card's last four digits
  • Any inquiries or special requests pertinent to your booking
  • Your promotional communication preferences

How do we collect your data?

You directly provide SoulStay with most of the data we collect. We collect data and process data when you:

  • Make a reservation or booking for any of our services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

 

Our Company may also receive your data indirectly from the following sources:

Linking social media via graphic or text link

We also advertise presences on the social networks listed below on our website. The integration takes place via a linked graphic of the respective network. The use of this linked graphic prevents a connection to the respective server of the social network being automatically established when calling up a website that has a social media application in order to display a graphic of the respective network itself. The user is only forwarded to the service of the respective social network by clicking on the corresponding graphic.

After the user has been forwarded, information about the user is recorded by the respective network. It cannot be ruled out that the data collected in this way will be processed in the USA.

This is initially data such as IP address, date, time and page visited. If the user is logged into his user account of the respective network at the same time, the network operator can, if necessary, assign the information collected from the user's specific visit to the user's personal account. If the user interacts via a "Share" button of the respective network, this information can be stored in the user's personal user account and, if necessary, published. If the user wants to prevent the collected information from being directly assigned to his user account, he must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.

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The following social networks are linked to our site:

  • Facebook
    Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA.
    Data protection:     https://www.facebook.com/policy.php

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  • Instagram
    Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA.
    Privacy Policy: https://help.instagram.com/519522125107875

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How will we use your data?

Our Company collects your data so that we can:

  • Process your booking and manage your account.
  • Email you with special offers on other products and services we think you might like.

When SoulStay processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent bookings.

 

We will only pass on your personal data to other companies or institutions if this is necessary for our online offer or if we are legally obliged to do so (e.g. at the request of the police in the event of a suspected criminal offence).

We work together with certain companies. These partners may therefore receive certain personal data. This is necessary so that we can offer you the services for which you have registered. The companies with whom we work and who are authorised to process your data:

  • [List organizations that will receive data]

 

How do we store your data?

The data that we collect from you may be transferred to, and stored at, a destination outside Italy or European Economic Area ("EEA") that may not be subject to equivalent Data Protection Law.

Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this Policy.

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Your data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, the data will be deleted once these reasons have ceased to exist.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SoulStay from contacting you for marketing purposes or giving your data to other members of the company group.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SoulStay for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SoulStay correct any information you believe is inaccurate. You also have the right to request SoulStay to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SoulStay erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SoulStay restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SoulStay’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SoulStay transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@soulstay.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The SoulStay website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

SoulStay keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 January 2024.

 

How to contact us

If you have any questions about SoulStay ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@soulstay-homes.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that SoulStay has not addressed your concern in a satisfactory manner, you may contact the Italian Data Protection Authority.